Frequently Asked Questions

You can use your gift card for food and beverages at Firedoor and/or Gildas. 

Please note, Fink gift cards are no longer redeemable at Firedoor and Gildas, and gift cards cannot be used for prepaid reservations such as special event days, or online gift shop purchases.

Firedoor and Gildas gift cards are valid for three years (36 months) from the date of purchase.

You can check your card expiry date and balance using our ‘Check Card Balance’ feature on shop.firedoor.com.au.

Note: Some gift cards may have been issued via Square, which states that their cards do not expire. However, in line with our terms as the listed seller, all Firedoor and Gildas gift cards are valid for three years only.

Yes! Your gift card may be redeemed repeatedly at Firedoor or Gildas until the value of the card has been used (or the card has expired). For payments larger than your remaining gift card balance, the restaurant will accept supplemental forms of payment, such as credit or debit cards. 

Yes, there is no limit on the amount of gift cards that can be used toward one payment transaction in venue. 

Firedoor and Gildas digital gift cards can only now be purchased online via shop.firedoor.com.au.

Firedoor physical gift cards are coming soon to our online shop. 

Gift cards can be purchased in $50, $100, $150, $200, $250, $300, $400, $500, $600, $700, $750, $800, $900 and $1000 denominations.

There is a maximum of 10 cards per order and/or maximum card value of $5000 per transaction.

If you wish to purchase more than 10 cards in one transaction or in excess of $5000 value, please contact info@firedoor.com.au. For corporate bulk offers, we can offer discounted billing.

Yes, you can for our digital gift cards.

Exchanges or refunds will not be issued for change of mind or duplication of an order. Please ensure to double check your order prior to checking out.

Digital gift cards are delivered by email immediately to your nominated email address or mobile phone number, unless a future date is selected. 

If you or your lucky recipient haven’t received your digital gift card within one hour of purchase, please check the junk/spam folder – it might be hiding in there!

If you are unable to locate it, please email info@firedoor.com.au. 

You can check the balance of your gift card at any time by using our online ‘Check Card Balance’ feature on shop.firedoor.com.au

Alternatively, you can contact our team on +02 8204 0800 or email info@firedoor.com.au and we can assist in checking the balance for you.

No, your restaurant gift card may only be loaded with a value once, at the time of purchase.
 

Unfortunately, gift cards are not redeemable for cash.

Please contact our team by email at info@firedoor.com.au including your card number and details of your enquiry.

Please contact us at info@firedoor.com.au as soon as possible. We will be able to put a hold on it until you are able to find it.

If it doesn’t turn up, please provide your order confirmation number, or we can verify this with the person who gifted it to you, and issue a replacement digital gift card with the remaining balance (conditions apply*).

*We will not reimburse you for any transactions conducted by an unauthorised person prior to you informing us of the card’s loss.

Sorry our FAQs didn’t answer your question! We would love to hear from you and help you to find the answer. Please contact us by email at info@firedoor.com.au for further assistance.

We currently only ship Australia-wide.